Support
Get help with Caiioo — from inside the app or by email.
Submit a ticket
Open Settings → Help & Support → Contact Support in the app. Choose a category (bug, feature request, question, or billing), describe the issue, and hit Submit. Your platform, version, and diagnostic info are attached automatically — no copy-pasting needed.
We respond to every ticket from a real human, usually within one business day.
Self-serve resources
- User Guide →Setup, feature walkthroughs, agent modes, tools, attachments, and more.
- Troubleshooting →Common issues with sign-in, API keys, model connections, and cloud sync.
- Account & Billing →Manage your subscription, download invoices, or cancel.
- Privacy Policy →What we collect, what stays on your device, and how we handle third-party AI providers.
Common questions
How do I cancel my subscription?
If you subscribed through Apple (iPhone/iPad), cancel in Settings → Apple ID → Subscriptions. If you subscribed through the web, visit your Account page.
I can't sign in.
Try signing in with a different method (Apple/Google/email). If email sign-in isn't working, check spam for the verification link. Still stuck? Email [email protected] with your account email and we'll manually resolve it.
My AI responses stopped working.
This usually means an API key issue. Open Settings → API Provider and check that your key is valid. Switch to a different provider (or use the caiioo-managed key) to continue while investigating.
How do I request a refund?
Apple subscriptions: manage refunds through your Apple ID settings or Apple Support. Web subscriptions: email [email protected] within 14 days of purchase for a full refund.
How do I report a bug or request a feature?
Email [email protected] with details. Include your platform, Caiioo version (shown in Settings → About), and steps to reproduce if it's a bug.
Is my data private?
Yes. Caiioo servers never see your chat content. AI requests flow directly from your device to the provider you chose. See the Privacy Policy and Trust & Compliance pages for the full picture.
Can't open the app?
If you can't access in-app support, email [email protected] with your account email, platform, and a description of the issue.