Messaging Gateway: Let Caiioo Answer on the Apps Your Contacts Already Use

The Messaging Gateway is a service-agnostic way for Caiioo to send and receive messages on the platforms your customers and contacts already use. People message you on WhatsApp, Telegram, or wherever they already are, and the agent answers them autonomously—in their channel, in real time. The same gateway works the other way too: from any thread, the agent can send a message as a tool ("text the team group on Telegram about the meeting").

One gateway, many services. You connect each service once, and Caiioo normalizes everything behind a single interface.

Supported Services

Connect any of these in Settings > Messaging:

WhatsApp Business — stable
Telegram — stable
Messenger (beta)
iMessage (beta)
Signal (beta)
Viber (beta)
Beeper (beta)

WhatsApp Business and Telegram are stable. The rest are in beta—fully usable, still being hardened.

Setup

Go to Settings > Messaging (the Messaging Gateway).
Pick a service.
Enter that provider's standard bot or business credentials—the same token or business account you'd use for any integration on that platform.
Caiioo registers the inbound route and starts listening.

You configure each service once. After that, the agent sees a single messaging capability regardless of how many services are connected.

Per-Conversation Interaction Modes

Every conversation has its own mode, chosen from three buttons at the top of the thread, so you decide exactly how the agent shows up for each contact:

Auto (green)

The agent answers everyone automatically. Anything you type in that same thread is treated as coaching—it shapes the agent's next reply but is not sent to the contact. Use this when you want the agent to handle the conversation but you occasionally want to steer it ("be more formal," "offer the discount").

Chime In (blue)

The agent still auto-answers inbound messages, but anything you type goes straight through to the contact as you. Use this when you want to jump in and talk to the person yourself while the agent keeps the conversation moving in between.

Chat (amber)

The agent pauses and steps back—it stops auto-responding, and you handle the conversation yourself, with your messages going to the contact as you. Use this when a thread needs a human and you want the agent to stay out of the way.

Media Both Directions

Images, audio, and video flow in both directions. When a contact sends a photo, it reaches the model, so you can ask "what's in this picture the customer just sent?" and answer right back in the same channel. Media the agent produces or attaches flows back out to the contact the same way.

Privacy & Architecture

All message processing happens locally, on your desktop server. The agent runs on your machine; conversations, credentials, and media are handled there—not in the cloud.

Cloudflare acts only as a dumb per-user webhook relay. Each user gets a single-tenant Durable Object that forwards the raw inbound webhook to your local server over a private connection and nothing more. There is no cloud message storage and no cloud-side processing. Outbound messages bypass Cloudflare entirely—your local server calls the service's API directly. Cloudflare is in the loop only because external services need a stable public URL to deliver inbound webhooks to.

Platform Support

The Messaging Gateway runs on your desktop app or server — that's where the inbound webhook relay and message processing live:

macOS — supported
Windows — supported
Linux — supported

The browser extension (Chrome, Safari) can use the gateway too, as long as it's connected to your desktop app — the desktop server does the actual receiving and processing on its behalf.

It is not available on iOS or Android. Mobile apps don't run the webhook relay or local processing the gateway depends on, so incoming messages can't be received or answered there.

A Note on Slack

Slack is not part of the Messaging Gateway. Slack lives in the Community Hub as its own OAuth package—install it from there. See Community Hub.

Tier

The Messaging Gateway is a Pro feature.